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Frequently Asked Questions

Find answers to common questions about our services, process, pricing, and support. If you don’t see what you’re looking for, feel free to reach out — we’re here to help.

Techzu is a Singapore-based digital solutions company dedicated to helping SMEs grow through cost-effective, ROI-driven technology. We specialize in AI, automation, custom software development, and end-to-end website services — all tailored to the unique needs of SMEs in Singapore.

We focus exclusively on Singapore SMEs, offering affordable, customized, and practical solutions. Unlike cookie-cutter agencies or freelancers, we provide hands-on support, from planning and design to ongoing maintenance and digital advisory — so you’re never left on your own.

Yes — we offer a free, no-obligation consultation to understand your goals and recommend the right solution for your business and budget. Contact us today to schedule yours.

Yes, our solutions may be supported by grants such as PSG, EDG, SFEC, and NTUC CTC, with subsidies of up to 70%, depending on the selected grant and your eligibility.

 

Note: Techzu does not provide direct grant consultation or applications. However, we’re happy to connect you with a trusted SME Business Advisor or NTUC Officer for proper guidance on your grant journey.

While our main focus is supporting local SMEs in Singapore, we’re open to working with regional partners whose needs align with our digital solutions.

Yes — Techzu is proudly based in Singapore, and we’re fully committed to empowering SMEs through affordable, practical, and high-quality digital solutions.

 

All our professionals are in-house team members based in:

  • 🇸🇬 Singapore (design, project management, QA)
  • 🇲🇾 🇮🇩 🇧🇩 Malaysia, Indonesia & Bangladesh (development and technical build)

 

We adopt an IKEA-style model:

  • 🔧 Solution Design & Workflow – Planned by our Singapore team
  • 🧱 Development Build – Executed by regional experts
  • ✅ QA & Implementation – Led and reviewed in Singapore

 

This hybrid approach allows us to offer enterprise-level quality at SME-friendly pricing — without sacrificing support or reliability.

 

As of 1 July 2025, Techzu is backed by a 28-person, fully in-house team.

Our corporate website packages typically include:

  • ✅ Custom design aligned with your brand
  • 📱 Mobile-responsive layout
  • 🔍 SEO-friendly structure
  • 🛠 CMS (WordPress or custom)
  • ✍️ Basic copywriting & image sourcing
  • 📬 Contact/enquiry forms

 

We also offer optional services like domain setup, hosting, email configuration, and website maintenance.

No problem! We’ll guide you through a discovery session to help determine whether you need a corporate website, eCommerce store, or custom-built solution — based on your business goals.

Our pricing is tailored to SMEs:

  • 💼 Corporate websites start from $2,800+
  • 🛒 PSG-supported eCommerce sites start from $3,000+ before grant (up to 70% subsidy)

You’ll receive transparent, upfront pricing with no hidden costs — and we’ll recommend you on maximizing any applicable grants.

Yes — once your project is complete and fully paid, you own your website. You’ll receive access to all relevant files, CMS credentials, and (if hosted with us) hosting control.

Absolutely. Techzu builds scalable, user-friendly, and sales-optimized eCommerce websites, including:

  • 🛒 Product catalog setup
  • 💳 Payment gateway integration
  • 📦 Customer/order management
  • 📱 Mobile-friendly, SEO-ready layouts
  • 🔧 Built on Shopify, WooCommerce, or custom platforms

 

We are proud to be one of the most affordable PSG-approved vendors in Singapore for eCommerce websites.

Yes — we offer full post-launch support so you can focus on running your business.

Services include:

  • 🔧 Maintenance plans (security updates, backups)
  • 👨‍💻 Outsourced website team (content changes, technical fixes)
  • ☁️ Hosting & email setup

🪙 All-in support starts from just $2.50 per day — making it one of the most cost-effective packages in Singapore.

Estimated timelines:

  • 💼 Corporate website: 2–4 weeks
  • 🛒 eCommerce website: 3–6 weeks

⏱ Need it faster? Let us know — we may be able to offer expedited options.

Not at all! We use user-friendly platforms and provide training or user guides so you can update your site easily — or leave it to our team.

We work with:

  • WordPress
  • WooCommerce
  • Shopify
  • Custom CMS (where appropriate)

 

We’ll always recommend the best-fit solution based on your business goals and budget.

Yes — and we encourage it! You’ll get full access and training to manage your site, or you can choose our outsourced team support for ongoing assistance.

Yes. We provide basic copywriting, image sourcing, and layout formatting.
 For premium branding, video, or photography, we’ll connect you with our trusted sister company, Tribeforest, a specialist in creative and digital content.

No worries at all! We’ve got you covered.

We provide:

  • ✍️ Basic copywriting assistance
  • 🖼️ Access to our library of royalty-free stock images and videos — at no additional cost
  • 🧩 Help with content formatting and layout suggestions

     

If you need professional product photography, branding, or custom videos, we’ll gladly connect you with Tribeforest, our creative partner and sister company specializing in digital content for SMEs.

 

Whether you’re just starting out or revamping your brand, we’ll make sure your website looks professional, engaging, and ready to convert.

Yes — whether you’re coming from a freelancer, or another agency, we can migrate, redesign, and optimize your site efficiently.

Yes — we can build multi-language websites (e.g. English/Chinese, English/Malay) for businesses serving bilingual or regional audiences.

Yes — although Techzu focuses on website development, we know how crucial marketing is to your success.

 

For:

  • SEO
  • Facebook & Google Ads
  • Landing pages & lead funnels

 

…we’ll connect you with our sister company, Tribeforest, a trusted digital marketing partner that supports Techzu clients with conversion-focused campaigns.

 

This partnership ensures your website and marketing work hand-in-hand — from build to growth.

  • A PSG eCommerce site is a grant-supported, standardized package ideal for most SME needs — and comes with a lower upfront cost.
  • A custom solution is more flexible and scalable — great for complex workflows, integrations, or unique business models.

 

We’ll help you choose the best fit based on your current and future needs.

We develop a wide range of custom software solutions tailored to SME operations, efficiency, and growth — including:

  • 🌐 Web applications
  • 📱 Mobile apps (iOS/Android)
  • 🏢 Enterprise-grade systems, such as:
    • ERP (Enterprise Resource Planning)
    • CRM (Customer Relationship Management)
    • FMS (Field Management System)
    • HRMS (Human Resource Management System)
    • Inventory & Warehouse Management
    • Project & Task Tracking Systems
    • Booking & Scheduling Platforms
    • Client/Field Service Portals
    • Custom Dashboards & Business Intelligence Tools

These solutions are cost-effective, scalable, and designed to reduce manual work, streamline operations, and support long-term digital transformation.

It’s a common misconception that custom software is only for large companies. At Techzu, we design SME-friendly solutions that deliver strong ROI — often replacing expensive subscriptions or disjointed tools.

 

✅ No per-user fees — you pay for the system, not the number of users
 ✅ Modular development — start with what you need now, and scale later
 ✅ Eligible for government grants — including EDG and NTUC CTC

 

You get enterprise-level tech, built for SME budgets — with ownership and flexibility that SaaS tools can’t match.

Yes — but it depends on the development model:

  • ✅ If we’re building a custom system tailored specifically for you, you will own the software, including source code (where applicable), documentation, and full admin access.
  • 🔒 If the solution is based on our proprietary software frameworks or platforms, full ownership does not apply — but you’ll have complete usage rights, with flexibility to customise.

 

We’ll clarify the ownership structure upfront so you can make an informed decision.

You don’t have to decide alone. We’ll walk you through a discovery consultation to understand your goals, challenges, and workflows — then recommend the best-fit solution, whether it’s a lightweight automation tool or a full-scale platform.

We follow a transparent, milestone-based process tailored to SMEs:

  1. 🧭 Discovery & Scoping
  2. ✍️ Wireframing & UI/UX Design
  3. 🛠️ Agile Development in Phases
  4. ✅ Testing & User Acceptance
  5. 🚀 Deployment & Go-Live
  6. 🔄 Ongoing Support & Enhancements

 

You’ll work with a dedicated Singapore-based project manager who ensures smooth communication and delivery at every step.

Yes. We support integrations with tools like:

  • Accounting: Xero, QuickBooks
  • Payments: PayNow, Stripe, HitPay
  • CRM/Marketing: HubSpot, Mailchimp
  • Inventory or HR systems
  • Public APIs or legacy databases

 

Tell us what you use — we’ll build a seamless bridge or recommend alternatives.

Timelines depend on complexity, but here’s a general guide:

  • 🧩 Small internal tools or dashboards: 4–8 weeks
  • 📱 Web/mobile apps: 2–4 months
  • 🏢 ERP/CRM systems: 3–6+ months

 

We always share a clear timeline and roadmap before the project begins.

Yes. All systems are built with user-friendly dashboards and admin controls. We also provide training, documentation, and ongoing support plans.

 

If you prefer, our outsourced software team can handle ongoing management, changes, and enhancements.

Definitely. Many SMEs come to us to move away from Excel spreadsheets, manual invoicing, paper forms, or WhatsApp coordination. Our custom systems automate operations, centralize data, and improve accountability — saving time and reducing errors.

Yes — all custom software development projects can be qualify for grants such as:

  • EDG (Enterprise Development Grant)
  • NTUC CTC Grant (Company Training Committee support)

 

📌 While Techzu does not directly provide grant consultation, we can connect you with a certified SME Business Advisor or NTUC Officer to guide you through the application process.

Yes — we offer full post-launch support, including:

  • 🛠 Maintenance and troubleshooting
  • 🔄 Feature enhancements and upgrades
  • ☁️ Hosting and monitoring (if needed)

 

We’re committed to being your long-term software partner, not just a one-off vendor.

Yes — absolutely. At Techzu, we don’t just hand over the software and walk away. We believe that digital solutions should evolve with your business.

 

We offer 3 to 6 months of continuous support and enhancement after launch to:

  • 🛠️ Refine workflows based on real-world usage
  • 🚀 Implement small improvements for better performance or usability
  • 📊 Add or adjust features as your needs grow
  • 💬 Respond to user feedback and operational changes

This ensures your software doesn’t just function — it works hard for your business from day one and gets better over time.

 

After this period, we offer flexible support packages to continue maintaining and growing your system with you.

We begin every project with a deep discovery process where we listen to your challenges, map out your workflow, and identify bottlenecks. Our goal isn’t just to “build software” — it’s to solve business problems with technology that’s practical, measurable, and aligned with your goals.

 

You’ll receive:

  • Clear system scoping
  • Realistic outcomes
  • Wireframes before development
  • Expert recommendations from our Singapore-based team

Not at all. Many of our SME clients come to us with just a problem — not a full solution in mind.

 

We’re here to guide you through the discovery process, define your requirements, and co-create a solution that fits your operations, budget, and timeline.

 

You don’t need a spec sheet — just a business challenge you’re ready to solve.

No problem! Our software is built with modularity and scalability in mind.

 

After the initial version is launched, we can:

  • Add new modules
  • Expand integrations
  • Adjust workflows or dashboards

 

We treat our clients as long-term partners and are always ready to evolve your system as your business grows.

We speak business, not jargon. Our solutions are built for non-technical users, and we provide:

  • Admin training
  • Visual dashboards
  • Ongoing support options

 

With Techzu, you won’t just get software — you’ll get a system you understand and control.

Simple: Book a free consultation with our team. We’ll understand your business, suggest possible solutions, and provide an initial scope — with no commitment required.

 

Contact us now and let’s explore what’s possible for your business.

We offer two focused and practical IT outsourcing solutions for SMEs:

  1. Managed IT Services – End-to-end IT support for your daily operations, from hardware setup to network troubleshooting.

  2. Software Development Outsourcing Team – A dedicated team of developers, backed by a Singapore-based project manager, available on a monthly retainer.

 

These services help SMEs reduce costs, avoid hiring overheads, and gain expert IT support without complexity.

We provide comprehensive IT support for SME operations, including:

  • ✅ Initial IT audit & recommendations
  • ✅ IT asset tagging & cable organization
  • ✅ Software & antivirus setup
  • ✅ Unlimited remote & onsite support (8AM–7PM, Mon–Fri excl. PH)
  • ✅ Helpdesk via WhatsApp, email, phone
  • ✅ IT equipment setup, procurement, and infrastructure planning
  • ✅ Hosting, domain & email management
  • ✅ Server & network troubleshooting (repair not included)
  • ✅ Quarterly IT audits

 

Covered devices include desktops, laptops, servers, mobile phones, routers, switches, POS systems, printers, CCTVs, and more

Our Managed IT Services start from just $12 per day — a fraction of a full-time IT staff’s salary, yet designed to give SME owners peace of mind with dependable, responsive IT support.

 

This is ideal for SMEs that want predictable monthly costs, fast support, and no internal IT team stress.

Yes — unlimited support applies to covered devices and software reported during standard support hours (Monday to Friday, 8AM to 7PM, excluding public holidays).

 

However, please note:

  • Support is limited to standard IT equipment (e.g. desktops, laptops, servers, routers, mobile devices, POS) and explicitly covered software
  • All support requests follow a queuing system, as our resources are shared across multiple SME clients
  • Priority is given based on issue severity, and we commit to keeping response and resolution times minimal

 

⏱️ Response Time: Within 30 minutes for all cases

 

🔧 Typical Resolution Times:

  • 🟥 Critical issues (e.g., entire team blocked): within 4 hours
  • 🟧 High-priority issues (e.g., major system issues): within 1 business day
  • 🟨 Medium issues (e.g., device-specific problems): within 2 business days
  • 🟩 Low-priority requests (e.g., minor tweaks): within 5 business days

 

Our goal is to provide reliable, responsive IT support that brings peace of mind to your SME — all without surprise costs.

To keep our service efficient and affordable, we only support standard IT equipment:

  • ❌ No hardware repairs (e.g. fixing broken screens)
  • ❌ No specialized or proprietary systems
  • ❌ No out-of-scope or ad hoc tasks unless separately agreed upon

 

If it’s outside the defined scope, we’ll provide a quote or guidance before proceeding.

Choose from:

  • 🔄 6-month engagement
  • 📅 12-month engagement

We provide you with a dedicated team of developers, led and coordinated by a Singapore-based project manager, under a flexible monthly retainer model.

 

This is perfect if:

  • You need to accelerate development without hiring full-time staff
  • You want expert software talent with proper local oversight
  • You prefer predictability and professionalism over freelancers

 

It’s like having your own extended tech team — without the overhead.

Yes. We match the right developers to your project needs — whether you need:

  • Frontend (React, Vue, etc.)
  • Backend (Node.js, Laravel, Python)
  • Mobile (Flutter, iOS, Android, React Native)
  • DevOps or QA support

 

Let us know your goals — we’ll assemble a capable and compatible team.

Your development team is fully supported and quality-checked by:

  • A local Techzu project manager who leads the communication and sprint planning
  • Access to shared tools (Jira, Git, Confluence, Slack, etc.)
  • Transparent weekly check-ins and deliverable reviews

Once you confirm your retainer, we:

  1. Gather your technical requirements
  2. Assign developers based on fit
  3. Align on sprint cycles and communication rhythm
  4. Begin with a short kickoff project (if needed)

While direct outsourcing isn’t usually covered, some projects that involve custom software development or digital transformation may qualify for EDG or CTC grants.

 

📌 Techzu does not provide grant application services, but we can introduce a SME Business Advisor or NTUC Officer to help.

Techzu is a Singapore-based digital solutions company dedicated to helping SMEs grow through cost-effective, ROI-driven technology. We specialize in AI, automation, custom software development, and end-to-end website services — all tailored to the unique needs of SMEs in Singapore.

We focus exclusively on Singapore SMEs, offering affordable, customized, and practical solutions. Unlike cookie-cutter agencies or freelancers, we provide hands-on support, from planning and design to ongoing maintenance and digital advisory — so you’re never left on your own.

Yes — we offer a free, no-obligation consultation to understand your goals and recommend the right solution for your business and budget. Contact us today to schedule yours.

Yes, our solutions may be supported by grants such as PSG, EDG, SFEC, and NTUC CTC, with subsidies of up to 70%, depending on the selected grant and your eligibility.

 

Note: Techzu does not provide direct grant consultation or applications. However, we’re happy to connect you with a trusted SME Business Advisor or NTUC Officer for proper guidance on your grant journey.

While our main focus is supporting local SMEs in Singapore, we’re open to working with regional partners whose needs align with our digital solutions.

Yes — Techzu is proudly based in Singapore, and we’re fully committed to empowering SMEs through affordable, practical, and high-quality digital solutions.

 

All our professionals are in-house team members based in:

  • 🇸🇬 Singapore (design, project management, QA)
  • 🇲🇾 🇮🇩 🇧🇩 Malaysia, Indonesia & Bangladesh (development and technical build)

 

We adopt an IKEA-style model:

  • 🔧 Solution Design & Workflow – Planned by our Singapore team
  • 🧱 Development Build – Executed by regional experts
  • ✅ QA & Implementation – Led and reviewed in Singapore

 

This hybrid approach allows us to offer enterprise-level quality at SME-friendly pricing — without sacrificing support or reliability.

 

As of 1 July 2025, Techzu is backed by a 28-person, fully in-house team.

Our corporate website packages typically include:

  • ✅ Custom design aligned with your brand
  • 📱 Mobile-responsive layout
  • 🔍 SEO-friendly structure
  • 🛠 CMS (WordPress or custom)
  • ✍️ Basic copywriting & image sourcing
  • 📬 Contact/enquiry forms

 

We also offer optional services like domain setup, hosting, email configuration, and website maintenance.

No problem! We’ll guide you through a discovery session to help determine whether you need a corporate website, eCommerce store, or custom-built solution — based on your business goals.

Our pricing is tailored to SMEs:

  • 💼 Corporate websites start from $2,800+
  • 🛒 PSG-supported eCommerce sites start from $3,000+ before grant (up to 70% subsidy)

You’ll receive transparent, upfront pricing with no hidden costs — and we’ll recommend you on maximizing any applicable grants.

Yes — once your project is complete and fully paid, you own your website. You’ll receive access to all relevant files, CMS credentials, and (if hosted with us) hosting control.

Absolutely. Techzu builds scalable, user-friendly, and sales-optimized eCommerce websites, including:

  • 🛒 Product catalog setup
  • 💳 Payment gateway integration
  • 📦 Customer/order management
  • 📱 Mobile-friendly, SEO-ready layouts
  • 🔧 Built on Shopify, WooCommerce, or custom platforms

 

We are proud to be one of the most affordable PSG-approved vendors in Singapore for eCommerce websites.

Yes — we offer full post-launch support so you can focus on running your business.

Services include:

  • 🔧 Maintenance plans (security updates, backups)
  • 👨‍💻 Outsourced website team (content changes, technical fixes)
  • ☁️ Hosting & email setup

🪙 All-in support starts from just $2.50 per day — making it one of the most cost-effective packages in Singapore.

Estimated timelines:

  • 💼 Corporate website: 2–4 weeks
  • 🛒 eCommerce website: 3–6 weeks

⏱ Need it faster? Let us know — we may be able to offer expedited options.

Not at all! We use user-friendly platforms and provide training or user guides so you can update your site easily — or leave it to our team.

We work with:

  • WordPress
  • WooCommerce
  • Shopify
  • Custom CMS (where appropriate)

 

We’ll always recommend the best-fit solution based on your business goals and budget.

Yes — and we encourage it! You’ll get full access and training to manage your site, or you can choose our outsourced team support for ongoing assistance.

Yes. We provide basic copywriting, image sourcing, and layout formatting.
 For premium branding, video, or photography, we’ll connect you with our trusted sister company, Tribeforest, a specialist in creative and digital content.

No worries at all! We’ve got you covered.

We provide:

  • ✍️ Basic copywriting assistance
  • 🖼️ Access to our library of royalty-free stock images and videos — at no additional cost
  • 🧩 Help with content formatting and layout suggestions

     

If you need professional product photography, branding, or custom videos, we’ll gladly connect you with Tribeforest, our creative partner and sister company specializing in digital content for SMEs.

 

Whether you’re just starting out or revamping your brand, we’ll make sure your website looks professional, engaging, and ready to convert.

Yes — whether you’re coming from a freelancer, or another agency, we can migrate, redesign, and optimize your site efficiently.

Yes — we can build multi-language websites (e.g. English/Chinese, English/Malay) for businesses serving bilingual or regional audiences.

Yes — although Techzu focuses on website development, we know how crucial marketing is to your success.

 

For:

  • SEO
  • Facebook & Google Ads
  • Landing pages & lead funnels

 

…we’ll connect you with our sister company, Tribeforest, a trusted digital marketing partner that supports Techzu clients with conversion-focused campaigns.

 

This partnership ensures your website and marketing work hand-in-hand — from build to growth.

  • A PSG eCommerce site is a grant-supported, standardized package ideal for most SME needs — and comes with a lower upfront cost.
  • A custom solution is more flexible and scalable — great for complex workflows, integrations, or unique business models.

 

We’ll help you choose the best fit based on your current and future needs.

We develop a wide range of custom software solutions tailored to SME operations, efficiency, and growth — including:

  • 🌐 Web applications
  • 📱 Mobile apps (iOS/Android)
  • 🏢 Enterprise-grade systems, such as:
    • ERP (Enterprise Resource Planning)
    • CRM (Customer Relationship Management)
    • FMS (Field Management System)
    • HRMS (Human Resource Management System)
    • Inventory & Warehouse Management
    • Project & Task Tracking Systems
    • Booking & Scheduling Platforms
    • Client/Field Service Portals
    • Custom Dashboards & Business Intelligence Tools

These solutions are cost-effective, scalable, and designed to reduce manual work, streamline operations, and support long-term digital transformation.

It’s a common misconception that custom software is only for large companies. At Techzu, we design SME-friendly solutions that deliver strong ROI — often replacing expensive subscriptions or disjointed tools.

 

✅ No per-user fees — you pay for the system, not the number of users
 ✅ Modular development — start with what you need now, and scale later
 ✅ Eligible for government grants — including EDG and NTUC CTC

 

You get enterprise-level tech, built for SME budgets — with ownership and flexibility that SaaS tools can’t match.

Yes — but it depends on the development model:

  • ✅ If we’re building a custom system tailored specifically for you, you will own the software, including source code (where applicable), documentation, and full admin access.
  • 🔒 If the solution is based on our proprietary software frameworks or platforms, full ownership does not apply — but you’ll have complete usage rights, with flexibility to customise.

 

We’ll clarify the ownership structure upfront so you can make an informed decision.

You don’t have to decide alone. We’ll walk you through a discovery consultation to understand your goals, challenges, and workflows — then recommend the best-fit solution, whether it’s a lightweight automation tool or a full-scale platform.

We follow a transparent, milestone-based process tailored to SMEs:

  1. 🧭 Discovery & Scoping
  2. ✍️ Wireframing & UI/UX Design
  3. 🛠️ Agile Development in Phases
  4. ✅ Testing & User Acceptance
  5. 🚀 Deployment & Go-Live
  6. 🔄 Ongoing Support & Enhancements

 

You’ll work with a dedicated Singapore-based project manager who ensures smooth communication and delivery at every step.

Yes. We support integrations with tools like:

  • Accounting: Xero, QuickBooks
  • Payments: PayNow, Stripe, HitPay
  • CRM/Marketing: HubSpot, Mailchimp
  • Inventory or HR systems
  • Public APIs or legacy databases

 

Tell us what you use — we’ll build a seamless bridge or recommend alternatives.

Timelines depend on complexity, but here’s a general guide:

  • 🧩 Small internal tools or dashboards: 4–8 weeks
  • 📱 Web/mobile apps: 2–4 months
  • 🏢 ERP/CRM systems: 3–6+ months

 

We always share a clear timeline and roadmap before the project begins.

Yes. All systems are built with user-friendly dashboards and admin controls. We also provide training, documentation, and ongoing support plans.

 

If you prefer, our outsourced software team can handle ongoing management, changes, and enhancements.

Definitely. Many SMEs come to us to move away from Excel spreadsheets, manual invoicing, paper forms, or WhatsApp coordination. Our custom systems automate operations, centralize data, and improve accountability — saving time and reducing errors.

Yes — all custom software development projects can be qualify for grants such as:

  • EDG (Enterprise Development Grant)
  • NTUC CTC Grant (Company Training Committee support)

 

📌 While Techzu does not directly provide grant consultation, we can connect you with a certified SME Business Advisor or NTUC Officer to guide you through the application process.

Yes — we offer full post-launch support, including:

  • 🛠 Maintenance and troubleshooting
  • 🔄 Feature enhancements and upgrades
  • ☁️ Hosting and monitoring (if needed)

 

We’re committed to being your long-term software partner, not just a one-off vendor.

Yes — absolutely. At Techzu, we don’t just hand over the software and walk away. We believe that digital solutions should evolve with your business.

 

We offer 3 to 6 months of continuous support and enhancement after launch to:

  • 🛠️ Refine workflows based on real-world usage
  • 🚀 Implement small improvements for better performance or usability
  • 📊 Add or adjust features as your needs grow
  • 💬 Respond to user feedback and operational changes

This ensures your software doesn’t just function — it works hard for your business from day one and gets better over time.

 

After this period, we offer flexible support packages to continue maintaining and growing your system with you.

We begin every project with a deep discovery process where we listen to your challenges, map out your workflow, and identify bottlenecks. Our goal isn’t just to “build software” — it’s to solve business problems with technology that’s practical, measurable, and aligned with your goals.

 

You’ll receive:

  • Clear system scoping
  • Realistic outcomes
  • Wireframes before development
  • Expert recommendations from our Singapore-based team

Not at all. Many of our SME clients come to us with just a problem — not a full solution in mind.

 

We’re here to guide you through the discovery process, define your requirements, and co-create a solution that fits your operations, budget, and timeline.

 

You don’t need a spec sheet — just a business challenge you’re ready to solve.

No problem! Our software is built with modularity and scalability in mind.

 

After the initial version is launched, we can:

  • Add new modules
  • Expand integrations
  • Adjust workflows or dashboards

 

We treat our clients as long-term partners and are always ready to evolve your system as your business grows.

We speak business, not jargon. Our solutions are built for non-technical users, and we provide:

  • Admin training
  • Visual dashboards
  • Ongoing support options

 

With Techzu, you won’t just get software — you’ll get a system you understand and control.

Simple: Book a free consultation with our team. We’ll understand your business, suggest possible solutions, and provide an initial scope — with no commitment required.

 

Contact us now and let’s explore what’s possible for your business.

Agentic AI refers to AI systems designed to act autonomously with purpose — they perform tasks, make decisions, and take action based on real-world goals. Unlike Generative AI (Gen-AI), which creates content like text or images based on prompts, Agentic AI is goal-driven and task-oriented. Think of Gen-AI as a content creator, while Agentic AI behaves more like a smart digital employee that gets things done — such as following up with leads, replying to enquiries, or tracking invoices.

Agentic AI can help Singapore SMEs reduce manual workload and improve productivity by taking over repetitive, routine tasks.


At Techzu, we implement AI Agents like B2B/B2C Sales Agents, Customer Support Agents, and Finance or HR Assistants that can qualify leads, answer FAQs, send reminders, and even generate reports — all while working 24/7 behind the scenes, just like a reliable team member.

We specialize in Agentic AI — intelligent AI agents designed to perform real business tasks, not just answer questions.

 

Our solutions include:

  • 🧑‍💼 AI B2B Sales Agents – Qualify leads, follow up with prospects, and handle sales outreach
  • 🛍️ AI B2C Sales Agents – Engage website or WhatsApp visitors and guide them to conversion
  • 💬 AI Customer Support Agents – Handle enquiries, troubleshoot issues, escalate where needed
  • 📊 AI Finance Agents – Reconcile transactions, track outstanding payments, generate reports
  • 👥 AI HR Agents – Answer HR-related queries, assist with onboarding, leave processing, and more

 

These are not chatbots — they are goal-driven AI assistants that work like trained team members.

AI is now accessible and practical for SMEs. Our AI agents are designed to save time, reduce manual tasks, and boost productivity without needing a large IT team.

 

Examples:

  • An AI Sales Agent can follow up on 50 leads a day, 24/7
  • An AI HR Agent can manage staff enquiries without involving HR daily
  • An AI Finance Agent can monitor overdue invoices and prompt follow-ups

 

AI isn’t just for big companies anymore — we bring enterprise-grade tools to SMEs affordably.

Traditional Chatbots

Agentic AI (What Techzu Offers)

Limited to scripted replies

Acts with context, memory, and goals

Handles FAQs

Performs real tasks (e.g., lead follow-up)

Static

Learns and improves over time

Reactive

Proactive and autonomous

Not business-specific

Trained on your workflows and data

 

Our agents go beyond conversation — they perform.

Yes. We customize each AI agent to your operations by training it on:

  • Past emails, SOPs, and customer conversations
  • Internal databases or CRM records
  • Common objections, workflows, and terminology

Your AI agent becomes an intelligent assistant with business-specific knowledge — not a generic tool.

Not at all. Our goal is to make AI simple and usable for SME teams.

We:

  • Guide you through setup
  • Explain everything in clear, jargon-free language
  • Provide post-launch support, monitoring, and continuous updates

 

You focus on your business. We handle the AI.

Yes — our AI projects are often eligible for:

  • Enterprise Development Grant (EDG)
  • NTUC CTC Grant

📌 Techzu does not offer grant consultancy, but we will connect you with a Business Advisor or NTUC Officer for proper guidance and application support.

General timelines:

  • 🔍 Discovery & training: 1–2 weeks
  • 🛠️ Development & fine-tuning: 2–4 weeks
  • 🚀 Deployment & optimization: 1 week

 

Total: 3–6 weeks, depending on complexity and available data.

We offer ongoing support for optimization and enhancements, including:

  • Regular updates to improve accuracy
  • Fine-tuning based on user feedback
  • Reporting on agent performance and results
  • Add-on feature development as your needs grow

 

We ensure your AI agent keeps evolving — just like a real team member would.

Yes — we can integrate with:

  • Your website or WhatsApp
  • CRM or ERP platforms
  • Google Workspace or Microsoft tools
  • Internal databases and email systems

We’ll tailor the integration to fit your business flow.

It all starts with a free consultation. We’ll:

  • Understand your workflows
  • Recommend which AI agents suit your goals
  • Propose a roadmap and grant guidance (if eligible)

 

Contact us now and let’s explore how Agentic AI can supercharge your operations — affordably and effectively.

We offer two focused and practical IT outsourcing solutions for SMEs:

  1. Managed IT Services – End-to-end IT support for your daily operations, from hardware setup to network troubleshooting.

  2. Software Development Outsourcing Team – A dedicated team of developers, backed by a Singapore-based project manager, available on a monthly retainer.

 

These services help SMEs reduce costs, avoid hiring overheads, and gain expert IT support without complexity.

We provide comprehensive IT support for SME operations, including:

  • ✅ Initial IT audit & recommendations
  • ✅ IT asset tagging & cable organization
  • ✅ Software & antivirus setup
  • ✅ Unlimited remote & onsite support (8AM–7PM, Mon–Fri excl. PH)
  • ✅ Helpdesk via WhatsApp, email, phone
  • ✅ IT equipment setup, procurement, and infrastructure planning
  • ✅ Hosting, domain & email management
  • ✅ Server & network troubleshooting (repair not included)
  • ✅ Quarterly IT audits

 

Covered devices include desktops, laptops, servers, mobile phones, routers, switches, POS systems, printers, CCTVs, and more

Our Managed IT Services start from just $12 per day — a fraction of a full-time IT staff’s salary, yet designed to give SME owners peace of mind with dependable, responsive IT support.

 

This is ideal for SMEs that want predictable monthly costs, fast support, and no internal IT team stress.

Yes — unlimited support applies to covered devices and software reported during standard support hours (Monday to Friday, 8AM to 7PM, excluding public holidays).

 

However, please note:

  • Support is limited to standard IT equipment (e.g. desktops, laptops, servers, routers, mobile devices, POS) and explicitly covered software
  • All support requests follow a queuing system, as our resources are shared across multiple SME clients
  • Priority is given based on issue severity, and we commit to keeping response and resolution times minimal

 

⏱️ Response Time: Within 30 minutes for all cases

 

🔧 Typical Resolution Times:

  • 🟥 Critical issues (e.g., entire team blocked): within 4 hours
  • 🟧 High-priority issues (e.g., major system issues): within 1 business day
  • 🟨 Medium issues (e.g., device-specific problems): within 2 business days
  • 🟩 Low-priority requests (e.g., minor tweaks): within 5 business days

 

Our goal is to provide reliable, responsive IT support that brings peace of mind to your SME — all without surprise costs.

To keep our service efficient and affordable, we only support standard IT equipment:

  • ❌ No hardware repairs (e.g. fixing broken screens)
  • ❌ No specialized or proprietary systems
  • ❌ No out-of-scope or ad hoc tasks unless separately agreed upon

 

If it’s outside the defined scope, we’ll provide a quote or guidance before proceeding.

Choose from:

  • 🔄 6-month engagement
  • 📅 12-month engagement

We provide you with a dedicated team of developers, led and coordinated by a Singapore-based project manager, under a flexible monthly retainer model.

 

This is perfect if:

  • You need to accelerate development without hiring full-time staff
  • You want expert software talent with proper local oversight
  • You prefer predictability and professionalism over freelancers

 

It’s like having your own extended tech team — without the overhead.

Yes. We match the right developers to your project needs — whether you need:

  • Frontend (React, Vue, etc.)
  • Backend (Node.js, Laravel, Python)
  • Mobile (Flutter, iOS, Android, React Native)
  • DevOps or QA support

 

Let us know your goals — we’ll assemble a capable and compatible team.

Your development team is fully supported and quality-checked by:

  • A local Techzu project manager who leads the communication and sprint planning
  • Access to shared tools (Jira, Git, Confluence, Slack, etc.)
  • Transparent weekly check-ins and deliverable reviews

Once you confirm your retainer, we:

  1. Gather your technical requirements
  2. Assign developers based on fit
  3. Align on sprint cycles and communication rhythm
  4. Begin with a short kickoff project (if needed)

While direct outsourcing isn’t usually covered, some projects that involve custom software development or digital transformation may qualify for EDG or CTC grants.

 

📌 Techzu does not provide grant application services, but we can introduce a SME Business Advisor or NTUC Officer to help.